bh999c Privacy Policy

This Privacy Policy ("Policy") describes how bh999c ("the Platform", "we", "us", "our") collects, processes, uses, stores, and protects personal information provided by or collected about users ("the Player", "you", "your") of the bh999c website and associated services, including casino games, sports betting, crash games, and customer support channels.

By registering an account on bh999c or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood the data practices described herein. If you do not agree with this Policy, you must discontinue use of bh999c immediately and contact [email protected] to close your account.

bh999c reserves the right to update this Privacy Policy at any time. Material changes will be communicated via a notice on the bh999c platform. The date of the most recent revision is displayed at the top of this page. Continued use of bh999c following any update constitutes acceptance of the revised Policy.

1. Information We Collect

bh999c collects personal information through several channels: directly from you during account registration and KYC verification, automatically through your use of the platform, and from third-party payment service providers as part of deposit and withdrawal processing. The categories of personal data we collect include:

1.1 Registration & Identity Data

When you create a bh999c account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number (registered in Bangladesh), and a username and password of your choosing. This information is required to create and maintain your player account and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Documents

For the purpose of age verification and anti-money laundering compliance, bh999c may request copies of government-issued identity documents including your National Identity Card (NID), passport, or birth certificate. Where withdrawals exceed the relevant threshold (currently ৳20,000 cumulative), proof of payment method ownership may also be requested. All KYC documents are stored securely and handled in accordance with this Policy.

1.3 Financial & Transaction Data

When you make a deposit or request a withdrawal, bh999c receives transaction confirmation data from your mobile financial service provider (bKash, Nagad, Rocket, Upay) or bank. This includes the transaction reference number, amount, timestamp, and the mobile number or account identifier associated with the payment. bh999c does not store full card numbers; card payment data is handled exclusively by the relevant payment gateway using PCI-DSS compliant systems.

1.4 Gaming & Betting Activity Data

bh999c records your in-platform activity, including games played, bet amounts, wager outcomes, session durations, bonus usage, and responsible gaming tool interactions (such as deposit limits set or self-exclusion requests). This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.

1.5 Technical & Device Data

When you access bh999c, we automatically collect technical information including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

1.6 Communications Data

If you contact bh999c via live chat, email, or any other support channel, we retain records of those communications, including your name, contact details, the content of your messages, and the date and time of correspondence. This data is used to manage your support requests and to improve service quality.

2. How We Use Your Data

bh999c uses personal data collected from and about you for the following specific purposes. We process your data only where a lawful basis exists for doing so, including contract performance, legal obligation, legitimate interest, or your consent where applicable.

bh999c does not use your personal data to make fully automated decisions that produce significant legal effects on your account without human review, except in cases of automated fraud detection triggers, which are always followed by a manual review by the bh999c compliance team before any account action is taken.

3. Data Sharing & Third Parties

bh999c does not sell, rent, or trade your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, bh999c shares the minimum necessary transaction data with your selected payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. These providers process payment data under their own privacy policies and security frameworks. bh999c does not retain full payment credentials on its own servers.

3.2 Game Technology Providers

Casino games and sports betting markets on bh999c are powered by third-party game studios and data providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised or pseudonymised session data for the purpose of game delivery, fair play auditing, and technical support. They do not receive your full identity data or financial account details.

3.3 Identity Verification Services

bh999c may use third-party KYC verification technology providers to assist with identity document checks and age verification. Any KYC provider engaged by bh999c is contractually required to process identity data solely for verification purposes and to maintain equivalent data protection standards to those described in this Policy.

3.4 Legal and Regulatory Disclosure

bh999c may disclose personal data to regulatory authorities, law enforcement bodies, financial intelligence units, or courts where required to do so by law, court order, or other binding legal process. In all such cases, bh999c will disclose only the minimum information required to satisfy the legal obligation, and will document the disclosure in its internal compliance records.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bh999c's business or assets, personal data held by bh999c may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material changes to data handling that result from it, via a notice posted on the bh999c platform.

4. Cookies & Tracking Technologies

bh999c uses cookies and similar local storage technologies to operate the platform effectively, maintain the security of your session, and understand how the platform is being used so that it can be improved over time.

4.1 What Are Cookies?

Cookies are small text files that a website stores on your device when you visit it. They allow the website to remember information about your visit — such as your login session or preferred display settings — so that your next visit is smoother and the platform functions correctly.

4.2 Types of Cookies Used by bh999c

• Strictly necessary cookies: These are required for the bh999c platform to function. They manage your login session, maintain your cart and game state, and support security measures. These cookies cannot be disabled without breaking the platform. No consent is required for strictly necessary cookies.
• Analytics cookies: bh999c uses anonymised, first-party analytics cookies to understand how players navigate the platform — which pages are visited most, where players exit the registration flow, and which games are most popular. This data is aggregated and is not linked to individual player identities.
• Fraud prevention cookies: These cookies support bh999c's fraud detection systems by tracking device fingerprints and session patterns. They help identify unusual login behaviour, duplicate account attempts, and suspected bot activity.
• Preference cookies: If you set display preferences such as language or notification settings within the platform, preference cookies remember these settings for your next visit.

4.3 What bh999c Does Not Use

bh999c does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts (such as Facebook Pixel or Google Ads tags), or any cookie that tracks your activity across other websites for marketing targeting purposes.

4.4 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies at the browser level. Please note that disabling strictly necessary cookies will prevent the bh999c platform from functioning correctly and you will not be able to log in or play games. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

5. Data Retention & Storage

bh999c retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law or regulatory obligation, whichever is longer.

5.1 Active Account Data

While your bh999c account remains active, we retain all personal data associated with that account including registration details, KYC documents, transaction history, gaming activity records, and communications history. This data is necessary for the ongoing management of your account and for regulatory compliance.

5.2 Closed Account Data

Following the closure of a bh999c account — whether by the player or by bh999c — personal data is retained for a minimum period of five (5) years from the date of account closure. This retention period reflects obligations under anti-money laundering regulations and the need to be able to investigate and respond to any post-closure dispute, regulatory enquiry, or fraud investigation.

5.3 KYC Document Retention

Identity documents submitted for KYC verification are retained for the duration of the account's active period plus five (5) years following account closure. Copies of NID documents, passports, or other verification materials are stored in encrypted form on bh999c's secure servers and are accessible only by authorised compliance personnel.

5.4 Analytics and Technical Data

Aggregated analytics data, which is not linked to individual player identities, may be retained indefinitely for the purpose of long-term platform improvement and business planning. Raw technical logs (IP address records, session logs) are retained for a rolling period of twelve (12) months before being permanently deleted.

5.5 Deletion Requests

Where a player submits a verified written request for deletion of their personal data, bh999c will action that request within thirty (30) calendar days, subject to any overriding legal retention obligation. Where data cannot be fully deleted due to a legal hold, bh999c will notify the player of which specific data is subject to the legal retention requirement and the basis for it. All other data not subject to a legal hold will be permanently deleted within the stated timeframe.

6. Security of Your Personal Data

bh999c employs technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures implemented by bh999c include:

• TLS/SSL encryption: All data in transit between your device and the bh999c platform is encrypted using 256-bit TLS (Transport Layer Security). Look for "https" in the address bar when using bh999c.
• Encryption at rest: Personal data and KYC documents stored on bh999c servers are encrypted at rest using industry-standard encryption protocols. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within bh999c is restricted on a strictly need-to-know basis. Staff members are granted access only to the data categories required for their specific operational role. All access events are logged and reviewed.
• Penetration testing: bh999c conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in the platform's data handling infrastructure.
• Incident response: In the event of a personal data breach that poses a risk to affected players, bh999c will notify impacted account holders via the email address or mobile number registered to their account within 72 hours of the breach being confirmed, and will take immediate steps to contain and remediate the incident.

While bh999c takes data security seriously and invests in maintaining robust protections, no online platform can guarantee absolute security against all threats. Players are encouraged to use a strong, unique password for their bh999c account, enable any available two-factor authentication, and report any suspicious account activity to [email protected] without delay.

7. Your Privacy Rights

As a bh999c player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the bh999c support team in writing at [email protected], including your registered account username and a description of your request. All requests are acknowledged within 48 hours and fulfilled within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of all personal data that bh999c holds about you. Upon receipt of a verified written request, bh999c will provide a structured data export containing your registration data, KYC records, transaction history, and gaming activity history in a readable format within 30 calendar days.

7.2 Right to Correction

If any personal data held by bh999c is inaccurate or incomplete, you have the right to request that it be corrected. For corrections to identity data (such as a name spelling or date of birth), updated documentary evidence may be required before bh999c can process the correction.

7.3 Right to Deletion

You may request that bh999c delete your personal data. As outlined in Section 5, certain data categories are subject to mandatory legal retention periods and cannot be deleted on request. Where deletion is not possible in full, bh999c will explain the specific retention obligation and delete all data not subject to a legal hold.

7.4 Right to Restrict Processing

You have the right to request that bh999c restrict the processing of your personal data in certain circumstances — for example, where you dispute the accuracy of data held about you while that dispute is being investigated. During a processing restriction, bh999c will store the data but will not actively use it for any purpose beyond storage.

7.5 Right to Withdraw Consent

Where bh999c processes your personal data on the basis of your consent — such as for promotional email communications — you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism included in any promotional message. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

7.6 Right to Object

You have the right to object to bh999c's processing of your personal data for purposes based on legitimate interest, including direct marketing and analytics. Where you object, bh999c will cease processing for the objected purpose unless it can demonstrate compelling legitimate grounds that override your interests.

8. Updates to This Policy

bh999c reviews this Privacy Policy regularly and updates it as necessary to reflect changes in our data practices, the services we offer, applicable legal requirements, or the regulatory environment in Bangladesh. The date of the most recent revision is always displayed prominently at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — bh999c will provide advance notice of the change via a banner or notification on the bh999c platform, displayed for a minimum of fourteen (14) days before the new Policy takes effect. For changes that are minor or administrative in nature (such as clarifications of existing practices or corrections of typographical errors), the updated Policy will be published without specific notice beyond the revision date update.

Your continued use of the bh999c platform after any updated Privacy Policy has been published and any required notice period has elapsed constitutes your acceptance of the updated terms. If you do not accept a material change to this Policy, you must close your account and discontinue use of bh999c before the updated Policy takes effect. Account closure requests should be directed to [email protected].

For any question or concern about this Privacy Policy, or to exercise any of the rights described in Section 7, please contact the bh999c privacy team at [email protected]. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 48 hours.